Facility Policies

CANCELLATION POLICY

No refunds are given for cancelled rental appointments or missed classes
 
  • Rental appointments can be rescheduled 90 minutes in advance of the appointment without penalty.  See the initial rental confirmation email for “Reschedule” link

  • Classes – Registration and payment of the class fees is a binding commitment that the owner and dog(s) will attend class sessions. No make-up sessions or refunds are offered for missed classes. Please let your instructor know as soon as possible if you know that you will be missing a class

POTTY POLICY

  • There is a stone dog potty, inside, in the back of the building
    • Use the solution in the spray bottle on all urine and poop spots
    • Use the provided poop bags to pick up all the poop; place tied bags in the trash bin next to the dog potty
  • Dogs must not poop or pee in the front parking lot, on the floor, on the building or on the equipment

  • If your dog poops or pees on flooring or equipment, you must pay a $25 potty fine for each potty accident

  • After 2 occurrences, we will counsel you to find appropriate potty training assistance. Fines must be paid before your dog can return to the facility

RULES AND REGULATIONS

The following rules and regulations are intended to make fetch sam! as safe, enjoyable and pleasant as possible for all users and participants.

  • Use. Only those individuals who have signed a current Release of Liability form may use fetch sam! and related equipment are to be used solely for dog training classes and private practice

  • Rental Access: Rental access can be requested on the website: https://fetchsam.com/schedule-rental/. Only users who have an approved user ID may rent and enter the facility for private practice

  • Dog Potty Policy: There is a stone dog potty, inside, in the back of the building. 
    Use the solution in the spray bottle on all urine and poop spots. Use the provided poop bags to pick up all the poop; place tied bags in the trash bin next to the dog potty.
    Dogs must not poop or pee in the front parking lot, on the floor, on the building or on the equipment. If your dog poops or pees on flooring or equipment, you must pay a $25 potty fine for each potty accident. After 2 occurrences, we will counsel you to find appropriate potty training assistance. Fines must be paid before your dog can return to the facility

  •  Refunds and Cancellations. No refunds are given for cancelled rental appointments or missed classes. Please contact you instructor for homework assignments

  • Dog management. Dogs are to be kept on leash or crated (in your personal crate or x-pen) at all times except when working. Do not let your dog wander while you reset bars or move equipment.
    Dogs in heat can enter the building and/or participate in classes but must wear panties at all times while in the building

  • Equipment. We ask that you not move equipment during your rental.